Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Duplicate emails

Michelle Watkins-Malek Aug 21, 2013 10:26AM EDT

Hello,
I have a subscriber that is receiving duplicate emails. Our blog, Grains of Knowledge is sending the duplicate email to dstetler@franklininsurance.com. I have gone through the subscribers list and I see the address listed only once. He did not register under duplicate emails.

Thank you for your assistance.



Michelle

1 Community Answers

Best Answer
Ashley Jackson Aug 21, 2013 12:04PM EDT

If a subscriber is receiving multiple copies of the same email, there may be a connection problem somewhere in their email delivery or downloading process.
There may be a failure of confirmation that the email was already delivered. This seems to be a common problem in Outlook.
The subscriber's subscription is fine and there are not any errors in your newsletter schedule.

Kind regards,
Ashley


This question has received the maximum number of answers.

Feedblitzsupport@gmail.com
http://assets1.desk.com/
false
@feedblitz
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete