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Duplicate emails

Michelle Watkins-Malek Aug 21, 2013 10:26AM EDT

I have a subscriber that is receiving duplicate emails. Our blog, Grains of Knowledge is sending the duplicate email to I have gone through the subscribers list and I see the address listed only once. He did not register under duplicate emails.

Thank you for your assistance.


1 Community Answers

Best Answer
Ashley Jackson Aug 21, 2013 12:04PM EDT

If a subscriber is receiving multiple copies of the same email, there may be a connection problem somewhere in their email delivery or downloading process.
There may be a failure of confirmation that the email was already delivered. This seems to be a common problem in Outlook.
The subscriber's subscription is fine and there are not any errors in your newsletter schedule.

Kind regards,

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