FeedBlitz doesn't spam, and we require all our clients to follow best practices to ensure that that statement is as true as we can possibly make it.
Sometimes spammers and hackers will try to use our good name to get their spam to your inbox. While there are industry standards that we use to help stop faked emails that look like we sent them, sometimes the spammers get very creative.
Spammers often use a trick called spoofing. This is where they try their best to make a spam email look real.
Even when the from address says "feedblitz@mail.feedblitz.com" that doesn't mean that it came from FeedBlitz.
How can I tell if an email is spoofed or actually from FeedBlitz?
The best way to do that is to see the email's SMTP or Internet headers.
Finding your SMTP headers can vary. This article shows you how for most common services if yours is not in the article, a Google search of your app or service's name and the phrase How to find SMTP headers should get you the information you need.
A genuine FeedBlitz email will:
- Have exactly ONE subject line.
- Show both SPF and DKIM passing.
- Come from an IP with a reverse lookup in the feedblitz.com domain space.
This is a free tool you can use for reverse lookups of an IP address.
Sometimes, spammers will create their emails, including links, using a trial account at FeedBlitz.
When this happens you will see some things that, at first, really look like they come from FeedBlitz.
However these emails are sent from servers, probably hacked, that do not belong to FeedBlitz.
The clue that the email is not from FeedBlitz is hidden in the headers. Our support team will be happy to take a look if you are unsure. FeedBlitz does not allow junk lists or spam to be sent from its servers.
Ideally, your email systems like Gmail can simply weed this out for you. The headers contain information that tells services like Gmail how to check that the email is actually sent by our servers. Usually, that works pretty well.
You can learn a little about email authentication—in tech terms—SPF, DKIM and DMARC here.
Sometimes the spammers get creative. We have seen cases where spammers have spliced our good headers beneath their obviously bad ones. Sometimes that is a good enough fake to fool systems like Gmail. Again, though, genuine emails from FeedBlitz will identify themselves through and through, will have only one subject line, and will have SPF and DKIM passing, there will be no fails.
I'm still not sure the email I received is fake.
Please let us know at support.
We will look into it for you.
And, if it turns out that the email was abusive and truly sent by a FeedBlitz client, we'll investigate how that happened and correct it—even to the extent of closing badly-behaved accounts down.
To summarize: If you think offensive spam has been sent by FeedBlitz, check the headers to see if the email is genuine (or ask the support team to look at them; they'll be happy to look.). Genuine or faked, we take your concerns seriously, and, if necessary we will aggressively escalate the issue to get it dealt with ASAP.
As always, if you have any questions, please don't hesitate to let us know. You can find all of our great support resources and how to get in touch with us via email, chat or phone on our Support Page.