How do I resend a mailing to people who did not receive it?

Sometimes you want to resend a mailing to people in your list who did not receive a mailing. Perhaps you had limited the original mailing to a group. 

Whatever your reason may be, you can quickly and easily resend any single mailing campaign in a matter of a few clicks.

Start by selecting the mailing list you'd like to work with.

From your mailing list's dashboard, scroll down to the area Recently Sent and Scheduled Mailings. Hover over the mailing you'd like to resend and select Edit & Resend from the dashboard drop-down that appears in the right-hand column.

This will take you to the final step of the campaign, the review and send/schedule step.

To resend to those who didn't open the original mailing, click to edit the Audience.

From here, we're going to use Filter Subscribers to narrow down the audience.

Select the top filter to appear, Resend and Follow-Up to see the following pop-up appear:

Confirm which mailing you'd like to work with (or choose a different mailing from the drop-down menu) and narrow your audience by selecting: 

Those who were NOT sent the selected mailing.

When you hit Set Follow-Up Criteria, your Audience tab will change to reflect the filter being applied. This may take a moment if you have a large list:

Hit Save: Back to Summary to return to the review page, now showing your updated audience.

Click Finish: Send/Schedule this Campaign to quickly and easily resend the mailing to those who did receive the original mailing. As always, if you have any questions, please don't hesitate to let us know. You can find all of our great support resources and how to get in touch with us via email, chat, or phone on our Support Page.

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