FeedBlitz works hard to ensure that all emails sent make it to the inbox. However, there are some factors that fall outside of any service's control. If you did not receive an email you expected here are some steps to take.
If you were expecting an email to arrive immediately, such as after submitting your address to a form, it can take a few moments for an email to arrive. Sometimes your Internet Service Provider (ISP) is receiving a lot of spam from somewhere else, this and other factors can delay the arrival of email, by up to a few hours. Resubmitting your address won't speed up the process if your email server (inbox) is receiving a lot of traffic.
Search to see if the email is somewhere unexpected.
Search your inbox (including all of its folders). Occasionally, a filter or rule has been created that causes emails to be sent to a folder, subfolder, label, or tab that is unexpected.
Gmail users use the following search term:
Ensure we can reach your inbox.
Check your approved sender, safe sender, or whitelist.
Make sure that firstname.lastname@example.org is included in your approved sender list. All emails from FeedBlitz use this email address even if it is displayed differently.
If you use an application like Outlook or a spam protection service like Barracuda, you will need to ensure that email@example.com is on your safe sender list for the service or program/application you use in addition to your inbox or ISP.
If you are checking your email from a corporate email address or an educational institution, you may need to check with your IT department to learn how to add firstname.lastname@example.org to the corporate or institutional safe sender list.
Ensure your inbox isn't full.
Inboxes that have run out of room may not receive new email. Try archiving or deleting old email to ensure new email can arrive.
Check to see if you are still subscribed.
Log into FeedBlitz.
Click Subscriptions in the left-hand menu.
Look for the name of the newsletter you were receiving in the active list. If you don't see it, click the radio button next to All available or Unsubscribed, then switch your subscription to active.
You may have become unsubscribed if you:
- accidentally clicked unsubscribe or report as spam.
- forwarded the email to someone else who clicked unsubscribe or report as spam.
- have had a full mailbox for an extended period of time.
If you still aren't receiving the email you expect, please send an email to email@example.com. Our support team can help address other less common causes of missing email.