How do I find my SMTP Headers

Sometimes the support team will ask you to provide the SMTP headers of an email. The support team uses this information for a variety of reasons.

When you find the headers for your email, copy them and paste them into a plain text file (.txt). 

Here is how to find the SMTP headers for several common services.

Gmail

1. From a browser, open Gmail.
2. Open the email you want to check the headers for.
3. Next to Reply Reply, click More More and then Show original.

The headers will show in a new window, including fields like authentication results. To get the full message header, click Download original.

Please note that support needs the full text not, the table summary at the top of the original. It will look like this block of text, only not blurred for privacy. The support team only needs the information up to the first line break.

AOL

1. Log in to your AOL account.
2. Open the email you want to see the headers for.
3. In the "Action" menu, select View Message Source.

The headers will show in a new window.

Excite Webmail

1. Log in to your Excite account.
2. Open the email you want to see the headers for.
3. Click View Full Headers.

The headers will show in a new window.

Hotmail

1. Log in to your Hotmail account.
2. Click Inbox.
3. Right-click the email you want to see the headers for.
4. Click View Message Source.

The headers will show in a new window.

Yahoo! Mail

1. Log in to your Yahoo! Mail account.
2. Select the email you want to see the headers for.
3. Click More and then View Raw Message.

The headers will show in a new window.

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Apple Mail

1. Open Apple Mail.
2. Open the email you want to see the headers for.
3. Click View and then Message and then All Headers.

The headers will show in the window below your inbox.

Mozilla

1. Open Mozilla.
2. Open the email you want to see the headers for.
3. Click View and then  Message Source. 

The headers will show in a new window.

Opera

1. Open Opera.
2. Click the email you want to see the headers for so it shows in the window below your inbox.
3. Right-click the body of the email.
4. Click View All Headers and Message.

The headers will show in the window below.

Outlook

1. Open Outlook.
2. Open the email you want to see the headers for.
3. Click File and then Properties.

The headers will show in the "Internet headers" box.

Outlook Express

1. Open Outlook Express.
2. Right-click the email you want to see the headers for.
3. Click Properties.
4. Click the Details tab.

The headers will show in the box that pops up.

As always, if you have any questions, please don't hesitate to let us know. You can find all of our great support resources and how to get in touch with us via email, chat or phone on our Support Page.